The Center supported by Azercell received 555 queries in June 

“Azerbaijan Children Hotline” Service operating with the support of “Azercell Telecom” LLC continues to work under pressure even during the pandemic. In June this year, the Center received 555 calls, most of which (273 calls) were related to educational issues. Other queries were related to legal matters (90 cases), psychological matters (65 cases), as well as healthcare (36 cases), social (35 cases) and other issues (56 cases). 446 applicants addressed to the service for the first time, while 109 were reoccurring ones. 

About half of the calls (280) were made by boys while the remaining (275) were received from girls. In terms of adulthood, 452 calls were received by people over 18 and 103 calls by those under 18. The majority of queries (338) were received through the mobile number of the Azerbaijan Children Hotline while the remaining 182 via the landline numbers. 35 applicants contacted the hotline service via SMS.

The representatives of the Hotline service arrange regular meetings with families and their children in connection with the appeals received by the Center. 29 similar meetings were held in June, when the representatives also visited 2 families. 11 letters were sent to the relevant institutions regarding the incoming appeals requesting to provide certain support.

Notably, “Azerbaijan Children Hotline” Service was established in early 2010.  As a service being implemented under the Reliable Future Youth Organization which operates with the support of “Azercell Telecom” LLC since its establishment, the hotline service provides social, psychological and legal aid to children and teens, as well as anyone dealing with their problems. Over these years, the service has gained the trust of children. In January-June 2020 alone, the center received 3,174 appeals in total and none of them were left unanswered.